After many months of consultancy, planning and implementation we have successfully built and implemented an ISMS at Pollitt and Partners and helped them achieve ISO 27001 certification.
As certified ISO 27001 implementers we were able to advise on the process from the outset, agreeing budgets, schedules and resources. After undertaking a Gap Analysis we assigned tasks across Roadmap and P&P’s HR and Management teams.
Using an ISO 27001 kit, we worked through each policy and control as a team to ensure they were relevant and customised for P&P’s needs. A thorough risk assessment created the backbone for much of the improvements that we ultimately implemented across the business.
Roadmap IT lead and managed this project, created and tailored the policies, undertook the risk assessments, implemented the new IT systems and continue to manage, update and improve the ISMS on behalf of P&P. Roadmap IT also represented P&P during the onsite audit to achieve the certification P&P required.
To help meet some of the requirements of ISO 27001 Roadmap also took P&P through the process of achieving Cyber Essentials+ Certification, again managing the whole process and managing all the IT changes and requirements.
Appreciation works both ways
There is an ethos at Roadmap IT that comes naturally. It is to provide genuine, honest and helpful advice and services to our customers that have their best interests at heart. On the whole, this approach is appreciated by our customers and it builds trust and long term relationships. We’ve always said that we are more than a supplier and many of our customers agree that we are team members, essential partners, friends or even extended family. This relationship is an essential part of our business.
IT systems can, and do fail and are often critical to businesses. Any disruption can cause anxiety and pressures for both the customer and the IT supplier. This is where the relationship and trust is essential. If the relationship is good, the customer will know we are doing everything we can to rectify the issue, this in turn generates the best from our team who happily go the extra mile as they know their efforts are being appreciated.
We recently undertook an installation at one of our customers sites in Truro. The project had been planned in detail and kit had been preconfigured and tested to make sure everything was working before attending site. During the project hardware failed in one of the key systems we were installing. It’s a rare scenario but obviously can happen. To make sure there was no disruption to our customer the team at Roadmap worked from 8AM - 3AM for two days in a row. This is a great example of appreciation working both ways, Roadmap went the extra mile to minimise any disruption for the customer and in turn the customer recognised our efforts and remains very grateful for all the hard work that took place. The customer was also impressed that everything was done with a smile, and fun was had by all during the work. This last and very important point was only possible because everyone involved appreciated the efforts and understanding from all sides.